Shipping Policy

Here at Kobold's Cave we want your online shopping experience to be simple and enjoyable.

If you have any questions regarding our policies please let us know by contacting us via our contacts page.

Payment & Shipping Times

We accept most credit card/debit cards. We aim to ship all orders from Mainland UK on the same day if received before 1 pm. 

We use royal mail as our primary courier service, you can choose from from the following services:

Standard shipping 2nd Class £3.20 

2nd Class Signed £4.20 

1st Class Signed £5.85

1st class tracked £7.80

Guaranteed by 1pm £13.74

We do not ship on Saturday/Sunday or Local/Public Holidays.

Typically you can expect orders to arrive between 1-2 days from dispatch for 1st class services and 2-3 days for 2nd class services. We ask customers to be aware of more recent isssues with Royal mail which could affect these times.


Lost, Undelivered or Rerouted Orders

In the very unlikely situation that an order does not make its way to you safely we will do all we can to track down your order. After establishing a tracked items is lost or missing (Allow 10-14 days) we will resend your order at no additional cost assuming our stockholding allows it. We will chase the courier for reimbursement personally. In the case that we no longer hold the ordered item/s you will be given a full refund.

Please note untracked items can not be resent or refunded.